Get in touch
PhotoConvert is run by a small, independent operation, so there's no support ticket system or live chat — just a real inbox that gets checked regularly. Email us directly and we typically reply within 24-48 hours.
Email
What to write in
- Bug reports — for example, a format not working correctly in your browser, or a conversion producing a broken file.
- Feature requests — a format or option you'd like to see added.
- General feedback — anything that would make the tool more useful.
- Privacy or data questions — see the Privacy Policy for details, or ask directly if something isn't covered there.
Reporting a bug
Since every conversion runs entirely in your browser rather than on a server, bugs are often specific to a particular browser, operating system, or image format. If you're reporting one, it helps a lot to mention your browser and OS (for example, Chrome on Windows 11) and which image format you were converting from and to.